Our Store Policies

At Washington Worms We pride ourselves in providing a high quality customer service experience. We aim to go above and beyond in all our customer service interactions, and hope to make this a fun experience for all who wish to try. 

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Because we take such pride in the quality that we offer, we must operate on a very strict 12 HOUR OF DELIVERY RETURN POLOICY. We will take the upmost perceptions to get the package delivered to you safely, and in return ask that you make sure that your package will be delievered in a way that will preserve the life of your worms. All packages will be mailed out on either Monday or Tuesday. When you package has been mailed out, you will receive an email with your tracking number. All packages above 1/2 pound will be sent Priority mail, and should arrive within 2-4 days of shipping. If you do not think that you will be home to receive your order of worms, MAKE A NOTE THAT YOU WOULD LIKE YOUR PACKAGE HELD AT THE POST OFFICE. 

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If you have any concerns or questions, don't hesitate to reach out. We are here to make your worm experience a good one!